Contact the DHL courier and request the withdrawal by following the instructions posted in the return form.
We remind you that if your return does not meet the conditions listed in paragraph 1, we will not accept it. Please also note that:
If the return is attributable to our error or a defect in the goods the shipping charges will be borne by us and you can request a returnable, or a claim amount of merchandise to be used in future orders, or the of the total amount transferred (including postage).
If the return is attributable to your fault when ordering the shipping costs will be charged to you and you can apply for returnable, or a claim amount of merchandise to be used in future orders.
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